Shipping policy

Thanks for shopping with Orlure. This Shipping Policy explains how and when your order will reach you. If you have any questions, email us at support@orlure.co.

Order processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email when you place your order, and a second email with tracking once it's on its way. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

Estimated delivery is 5 to 12 business days from the date you order. Most orders arrive within this window, with 12 business days being our maximum estimate. Occasionally, factors outside our control — customs processing, carrier delays, weather, or peak periods — can add a little time.

Delivery timeframes are estimates rather than guarantees.

Where we ship & shipping costs

We ship worldwide. Shipping is calculated at checkout based on your delivery location and order, so you'll always see the exact cost before you pay.

Tracking your order

Once your order ships, we'll email you a tracking number and link so you can follow its journey to your door. Please allow up to 48 hours for tracking to begin updating after dispatch.

Orders with multiple items

Some orders containing more than one item may be sent in separate parcels and arrive on different days. If part of your order hasn't turned up, please wait a couple of days before getting in touch — the rest may still be on its way.

Customs, duties & taxes (international orders)

Your order may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are set by your local customs authority and are the customer's responsibility. Orlure has no control over them and cannot predict the amount. If you're unsure, please check with your local customs office before ordering.

Delays

While we aim to meet the estimates above, delivery can occasionally take longer for reasons beyond our control. If your order hasn't arrived within 15 business days, please email support@orlure.co and we'll look into it for you.

Lost, stuck, or damaged parcels

If your tracking hasn't updated for an extended period, or your order arrives damaged, email support@orlure.co with your order number and we'll help make it right — whether that's a replacement or a refund.

Wrong or incomplete address

Please double-check your shipping details at checkout. Orlure isn't responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

Returns & refunds

For information on returns, exchanges, and refunds, please see our Refund Policy.

Contact us

Questions about your order or this policy? Email support@orlure.co and we'll get back to you as soon as we can.